This Medical Spanish lesson focuses on Active Listening, Empathizing & Summarizing Patient Complaints in Spanish. You’re going to learn useful phrases and vocabulary for showing understanding and managing difficult news with your Spanish-only patients. When you’re listening to your patient stories in English, you have all sorts of small verbal cues that you give to let the patient know that you’re following what they’re saying and you’re able to interject easily to empathize, clarify or request more information. We call this active listening. But how do you listen actively in Spanish? In today’s lesson I’m teaching you how to be an active listener, empathize, clarify, summarize and check for patient understanding in Spanish.
Here is the Active Listening in Spanish lesson I taught this week:
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SHOWING UNDERSTANDING
Bien / Bueno: Positive newsOk: Borrowed from English. It’s ok to use in Spanish as wellVale: It also means “Ok” but adds something like “I’m in agreement with you”Sale: Just like “vale”, but it’s particularly Mexican.Entiendo / Comprendo: These are the best options to actively listening to difficult things your patients are saying.CLARIFY & REPEAT Expression Meaning ¿Cómo? What? No le escuché / entendí I didn’t hear / understand you ¿Cómo dice / dijo? What did you say / are you saying? ¿Me repite, por favor? Could you repeat that for me, please? ¿Dice que…? Do you say that…? ¿Otra vez, por favor? Again, please? ¿Puede decir ( ) de nuevo? Could you say ( ) again? No entendí lo que dijo cuando hablaba sobre… I didn’t understand when you were talking about… A ver… de nuevo, por favor So… again, please
GETTING MORE INFORMATION Expression Meaning Necesito más detalles / información sobre I need more details / information about Cuénteme más sobre… Tell me more about… ¿Usted dice que…? Do you say that…? ¿Puede hablarme más sobre…? Could you talk more about…? ¿Puede darme más detalles sobre…? Could you give me more details about…? ¿Puede decirme un poco más sobre…? Could you tell me a little more about…? Si tuviera que decidir, ¿Qué diría que está pasando / causando…? If you had to guess, What would you say it’s happening / causing…? ¿Alguna vez ha experimentado esto? Have you ever experienced this? ¿Se ha medicado antes contra esto? Have you ever taken meds against this?
EXPRESSING EMPHATY
Expression Meaning Lo siento / lo lamento I’m sorry Sé que es difícil I know it’s difficult Sé que duele mucho I know it hurts a lot Comprendo que no es fácil I understand it isn’t easy Sé que cuesta mucho I know you struggle a lot Entiendo que le da miedo I understand it scares you
SUMMARIZING INFO Expression Meaning A ver si le entiendo… Let’s see if I understand…. Según lo que entendí, usted tiene According to what I understood, you have Según lo que entendí, usted siente According to what I understood, you feel Según lo que entendí, usted está According to what I understood, you are Entiendo que… I understand that… ¿Hay algo más que no escuché? Is there anything else I didn’t hear? ¿Hay algo más que no entendí? Is there anything else I didn’t understand? Entonces, usted dice que… So, you say that… Entonces, usted siente que… So, you feel that…
CHECKING PATIENT’S UNDERSTANDING Expression Meaning ¿Me explico? Do you understand what I’m saying? ¿Me sigue? Are you following me? ¿Me entiende? Do you understand me? ¿Comprende? Do you understand? ¿Está bien? Is this sounding ok to you? Para resumir To summarize ¿Dígame por qué ( ) es importante…..? Tell me why is important to ( )? Hábleme un poco sobre cómo debe (cuidarse, tomar las medicinas, seguir el tratamiento) Tell me more about how you should (take care of yourself, take your meds, follow the treatment) Dígame lo que entendió, por favor Tell me what you understood, please Entonces, ¿Cómo va a (cuidarse, tomar las medicinas, seguir el tratamiento)? So, how are you going to (take care of yourself, take your meds, follow the treatment)?
Now it’s your turn! I packaged all of this vocabulary in Spanish into some flashcards for you to study.
I put together a vocabulary list and set of notes that includes this information in an easily downloadable .pdf – Get your copy for free today! Keep up the good work speaking responsible Spanish to your patients! Check out our other books, classes & products to help you learn medical Spanish *If the link isn’t working for you, you may need to unblock pop-ups in your browser settings.
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I love these lessons- very clear, and I do feel that my Spanish is improving as a result.
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